Shipping & Delivery

• Orders are processed within 3–5 business days, excluding public holidays
• Processing time may be slightly extended during peak periods such as new launches
• Delivery time varies based on location and courier service
• Customers must ensure shipping details are accurate before completing the order
• The brand is not responsible for delays or failed delivery due to incorrect information
• For any issues, customers should contact customer support immediately.

Returns & Exchanges

• Customers are advised to check their order upon delivery in the presence of the courier
• Items can be inspected and refused immediately if they do not meet expectations, with delivery fees applicable
• Returns and exchanges are accepted within 48 hours of receiving the order
• Items must be returned in original condition with full packaging and all tags
• Returns and exchanges are not accepted if:
  • Items are worn, washed, or show any signs of use
  • Original tags or packaging are missing
  • Items are altered or customized
  • Items have strong odors such as perfume, smoke, or body odor
  • Requests are submitted after 48 hours
  • Items do not match the original order
  • Items are marked as sale
• All requests must comply with the policy conditions to be accepted.